أثر التنظيم غير رسمي على الثقة التنظيمية دراسة ميدانية بمؤسسة إتصالات الجزائر بالأغواط

Abstract

This study aims to measure and analyze the effects of informal organization on the degree of organizational confidence among the employees of the Operational Directorate of Algeria Telecom in Laghouat. The study elements were determined by an independent variable represented in informal organization with its five dimensions: (social relations, profession, location, common interest, strength and influence) And a dependent variable represented in organizational trust in its dimensions: (trust in co-workers, trust in the direct supervisor, trust in the organization’s management.) To achieve the objectives of the study, a questionnaire was developed for the purpose of collecting information and data from the study sample, where the modeling method was used with structural equations and the use of the smartpls3 program in order to study the various relationships between the studied variables and determine the direct and indirect effects of the independent variable on the dependent variable. This study found a statistically significant effect of informal organization on the degree of organizational confidence of the workers in the operational directorate of Algeria Communications in Laghouat at the level of morality of 0.05, and the study also concluded that there were no statistically significant differences at the same level of significance and the same variables of the study model for personal data among the sample members studied and represented in: gender, age, educational level, occupational level, place of work and number of years of service.