cnas- جودة المعلومات كمتغير وسيط في العلاقة بين الإتصال الداخلي وتأثيره في مقاومة التغيير دراسة حالة الصندوق الوطني للتأمينات الإجتماعية الاغواط

Abstract

This study aims to measure and analyze the effects of internal communication on resisting change among workers of the National Fund for Social Insurance Agency for workers to proceed with lugs. The elements of the study were identified with an independent internal communication variable in its three dimensions: (the effectiveness of the performance of workers, improving communication channels between workers and heads, strengthening the relationship between workers and heads), the medieval variable represented in the quality of the information, and a variable of resistance to change. To achieve the objectives of the study, its questionnaire was developed for the purpose of collecting information and data from the study sample, which numbered 49, where the modeling method was used with structural rates and the use of the (Smart Pls3) program with the aim of studying the various relationships between the studied variables and identifying direct and indirect effects of the variable The independent of the follower in the presence of an intermediate variable between them. The study concluded that there is a statistically indicative effect of internal communication on resisting change among workers in the National Fund for Social Insurance Agency in lAghouat at the moral level (0.05), and that it has been affiliated with 64% of this impact indirectly through the quality of the information, and the study also summarized, to The presence of statistically significant differences at the level of morale and the same variables of the study model for personal data for members of the studied sample, which is: )Sex, age, educational level, job level, number of years of service( The study recommends the officials of the Laghouat Agency, the National Fund for Social Insurance of Workers, the procedure, setting effective communication channels between the departments, providing support and providing appropriate material conditions for work in the institution in order to reduce the resistance of change among workers.