مدى تأثير الثقافة التنظيمية في تحقيق إدارة الجودة الشاملة في القطاع البنكي الجزائري

Abstract

The aim of the study was to investigate the relationship and the extent of the impact of organizational culture in achieving total quality management in the banking sector Algerian , and to reach the goal of the study was first reviewing the theoretical concepts for each of the organizational culture, and total quality management , and the relationship between them , then the second study was conducted field distribution of a questionnaire - a collection of paragraphs that measure the variables of the study basic - on two samples of the banking sector Algerian ( national Bank of Algeria, Al Baraka Bank Algeria ) , in order to measure and compare the impact of the dimensions of organizational culture in achieving total quality management in each of the two banks under study , this is the study found A number of the most important results: -The presence of the impact of the dimensions of organizational culture in achieving total quality management in each of the Algerian National Bank and Al Baraka Bank of Algeria. -There is a difference to the impact of the dimensions of organizational culture in achieving total quality management between the two banks under study. The most important thing recommended that the study is the need to promote more of the dimensions of organizational culture and practically in each of the two banks under study , this large and direct impact on achieving total quality management in banks under study. Key words: organizational culture, TQM, total quality culture , banking services.