الصراع التنظيمي وأثره على عمليات إدارة المعرفة

Abstract

This study aims at exploring the Organizational Conflict and its impact on the processes of Knowledge Management at Amar thlidji laghouat with the existence of organizational trust as a mediator variable. Hence, the researcher used a questionnaire as the main tool for gathering data through conducting a survey of the opinions of administrators in foundation. The sample consists of 243 administrators and it was chosen randomly from a population is estimated at 920 administrators. The researcher adopted the descriptive approach, analytical approach, as well as case study. The data processing will be done using statistical software Spss V.26 and SmartPLS v4 which is a modeling software application for the design of structural equation models on a graphical user interface. These models can be measured with the method of partial least squares and the validity of the models was checked using the aforementioned software applications. The study concluded that the organizational conflict had average indicators comparing to the processes of Knowledge Management which had high indicators. The results also show that there is no direct effect of the organizational conflict on the processes of Knowledge Management in intended foundation. The impact of the latter is indirect in the presence of organizational trust being as a mediator that mediate in partial competitive manner. Furthermore, the findings indicates that there are statistically significant differences between the averages of the organizational conflict among the sample members due to the variables (age and years of service) and the variables in averages of the organizational trust (sex). The statistically significant differences also were found between the averages of the processes of Knowledge Management (age and years of service, level job). Finally, the study presents a number of suggestions, the most notable of them include the necessity of diagnose the organizational conflict within Amar thlidji laghouat instead of just ignoring and working to understand its requirements without regardless of costs incurred by it. Moreover, the suggestions emphasize the importance of enhancing the confidence that brings together individuals with their supervisors and expanding the horizons of knowledge in addition to opening various channels of communication. The keywords: organizational conflict, organizational trust, processes of Knowledge Management, Amar thlidji laghouat, models measured with the method of partial least squares.