المواطنة التنظيمية ودورهافي التخفيف من ضغوط العمل في المؤسسات العمومية والخاصة

Abstract

Purpose- The aim of this study was to compare the role of organizational citizenship in reducing work stress in public enterprise Antibiotical Saidal branch and private enterprise Pharmalliance. Design / methodology - The study is comparative in nature as two Stratified random sampling were extracted from public enterprise (153 cadre) and private enterprise (153 cadre), the questionnaire was used with the Likert scale of 5 points, and the analysis using the SPSS program. Results - The study found that there are statistically significant differences in the behavior of organizational citizenship between the public enterprise Antibiotical Saidal branch and private enterprise Pharmalliance. This study also revealed varying trends cadre for work stress public enterprise Antibiotical Saidal branch and private enterprise Pharmalliance. In addition, the study found that there is no difference between the attitudes of cadre in public enterprise (Saidal) and the private enterprise (Pharmalliance) according to their demographic variables (gender, age, educational level, years of service, family status, Pay) towards the elements of work stress in these enterprises.Recommendations - Human resource professionals should provide social and psychological support for cadre, which is guidance advise and strengthen the relationship between colleagues and vision clearly , develop and enrich the professional career, as well as develop skills and prepare a methodology to reduce the work stress for continuous improvement of performance. Keywords: Organizational citizenship, work stress, job satisfaction, System of benefits and social services, Public Enterprise Antibiotical Saidal branch, Private Enterprise Pharmalliance.