اثر العدالة التنظيمية على مستويات الصراع المنظمة

Abstract

This study aimed to know the impact of organizational justice on the levels of conflict in the Algerian Telecom Corporation in the states of Laghouat and Djelfa in the light of the presence of organizational trust as a mediating variable, and for that the questionnaire was used as a basic tool to collect information by surveying the opinions of a sample of a sample of the workers of the institution the place of study, who were chosen randomly. The sample size was (262 individuals) from an indigenous community, which was estimated at (570 workers). The study was based on the descriptive and analytical approaches in addition to the case study style, and the data were analyzed using the statistical program for the social package SPSS v.25, and the AMOS program v.25 by relying on confirmatory factor analysis, knowledge of the global structure and the most important indicators and dimensions that enable accurate and correct study of these variables. The study found a set of results, the most important of which are: Organizational justice, organizational confidence, and levels of organizational conflict came at medium levels. And that there is no direct impact of organizational justice on the levels of conflict within the institution under study, and that its effect on the latter has an indirect effect through the mediation of organizational trust and overall mediation, The results also showed that there are statistically significant differences between the averages of organizational justice among the sample members due to variables (sex, age, rank, professional experience), and the presence of statistically significant differences between the average organizational confidence among the sample members attributable to the variables (sex, age, rank), Professional experience, pay), while it was found that there are statistically significant differences between the average levels of organizational conflict among the sample members due to variables (sex, age, rank). Finally, the study recommended the need for the institution to adopt an organizational environment free of destructive or non-functional conflict at all levels by ensuring fair organizational practices, working to review all procedures and policies, and the need to deal with all working individuals in a fair and far from partiality and favoritism because of its contribution to Building trust between workers and supervisors, promoting stability, improving long-term performance and achieving organization effectiveness. Key words: organizational justice, organizational trust, levels of organizational conflict, effectiveness of the organization, Algeria Telecom.